SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nitumenilete.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good store, the item arrived very fast. I recommend it.
The watch is super, really liked, came quickly, sent the store also quickly. The battery charge has not checked yet, i will look at how much is enough and add a review. Thank you very much to the seller.
so fast shipping.
very good
It works perfect and also arrived sooner than expected. The strap has a soft touch, it is not typical of plastic. Sync with mobile fast and very easy to use the app. Well, nice and cheap.
This is good product.Fast shipping,Good packing and thank you
I arrive sooner than expected and now i will prove it. The manual still needs to come some part in spanish.
Very good
Hi. Works well. And fast delivery.
Quality-balanced price, meets the functions described, the blue color (aceo gray) a little clearer than in the photographs (gray than blue).
Prišli ASI for 3 týždne, hurt Velmi good zabalené, žiadne poškodenia, fungujú good but senzory samozrejme meraju tlak pulz and saturaciu Len orientačne but sú v pohode, for here cenu určite možem Len odporučat, vodotesne...
Beautiful watch… Bought the white, but regretted because the black is more beautiful mention ages the color not giving that old look.
Super
bom
Order arrived in less time, i am satisfied at the time with the product, the watch is super light
The product is exactly the one i bought. I'm satisfied. I would recommend this product to my friends.
good
Very good for what the price, the functions are a little tedious but as i said for the price is fine
Such a fast shipping! I'm definitely recommending this. The watch is just great.
Excellent service
My friend item is excellent, the quality is good!!! I recommend everyone to order. I can not communicate with you in chat (
Love it
Good item, good store, fast
good wach.
the description is accurate and the product is exceptional