SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nitumenilete.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tanzanian Shilling (TZS)
US Dollar ($)
The sets are charming, the quality is like, the delivery is fast, the baby and mom are satisfied. The only negative is a light strip on the pants, but it's not scary. Green set more dense cotton, blue slightly elastic. I'm waiting for a pink pomlectic to be available, i will definitely order it. I ordered a size of 3 t for a girl with a height of 94 ms and a weight of 12 kg. Seller thanks and all the good!
The quality is excellent. True ordered one size 6, another size 7, sent all size 7 (marking 140). This is not a dress, but a set. T-shirt of excellent quality, skirt with hb lining, tulle two-layer, multi-colored pieces to each other are not sewn. Came quickly, tracked
Excellent
Beautiful very thank you
jvd
I recommend everyone, i liked it very much, the fabric is soft, stretches, the seams are neat, the coloring and printed pattern are very cool, super
We order not the first time. Cached sewn, thank you!
Perfect!
Hello at first look it's great thing. All is like in picture. later will lease additional feedback with pictures.
Fire) everything is fine, for 3,5 took 4 t just right
Very pleasant to the touch, quality
tres jolie
Very good quality of fabric and sewn well.
super
Very pretty suit) for three years you can wear a tunic with a dress. Soft fabric, soft seams-can be used as pajamas
Very high quality, cotton, leggings with the addition of 5% synthetics, i recommend and the store.
Cute light suit for the summer. On thin children, because the panties are narrow. Track tracked. The colors are juicy, bright, the fabric is pleasant, soft. I haven't washed it yet. On the blouse pockets! Threads do not stick out, the seams are even. Took according to the size grid of the store. The size is bigger than ours now.
All super!!!! Quality is good to us while great, but it was conceived!!! Thank you! I recommend!
Quality is excellent, take a second time, next size) delivery is fast
Excellent. Fast delivery, nice cotton. Thanks to the store! Recommend :)
Very decent quality costume. Good nice cotton (95%).